220 N. Wright St., Siloam Springs, AR(479) 524-6984
Shelter InsuranceMaria Navarrete-CollinsShelter Insurance® Agency

OUR AGENCY · SILOAM SPRINGS

A local insurance office built around people.

Our agency serves families, farms and small businesses across Northwest Arkansas with auto, home, life, farm and business coverage from Shelter Insurance®. We are licensed in eight states and we help customers in English and Spanish.

Maria Navarrete-Collins leads the agency with more than 15 years of insurance experience, and our team handles the everyday work behind your policy — questions, changes, billing and claims support.

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A father lifting his laughing toddler onto his shoulders outdoors

OUR APPROACH

How we do things differently

Insurance is personal

You are not a policy number here. Our team takes time to understand what matters most before recommending anything.

We educate first

We explain risk, limits and options in plain language so you can make sound decisions with confidence.

Fully bilingual

Quotes, applications, claims and renewals — available in English or Spanish, start to finish.

Local and invested

This is a Siloam Springs office, staffed by people who live and shop in the same community you do.

Meet the people behind the office.

Our team is here to make insurance easier to understand and easier to manage. Get to know the local people who answer your questions, help with policy changes and support customers when you need us.

Maria Navarrete-Collins, owner and Shelter Insurance agent of the Siloam Springs, Arkansas agency

Maria Navarrete-Collins

Agency Owner · Shelter Insurance® Agent

English and Spanish

Maria has more than 15 years of insurance experience and opened this agency to do things differently: build relationships, explain coverage in plain language and make sure nobody signs something they do not understand.

What she enjoys: Helping families and small businesses see exactly what their coverage does — and what it does not do — before a loss happens.

Outside the office: A first-generation Mexican-American raised in Lincoln, Arkansas, and a proud mom of two. Northwest Arkansas is home.

Portrait of Ana Delgado, licensed insurance representative

Ana Delgado

Licensed Insurance Representative

English and Spanish

Ana handles quotes and policy changes for auto and home customers, and walks first-time buyers through every line of their policy.

What she enjoys: Turning a confusing renewal notice into a five-minute conversation.

Outside the office: Weekend hikes on the Illinois River trails and cooking for a big family table.

ana@marianavarretecollins.com
Portrait of Jordan Ellis, customer service specialist

Jordan Ellis

Customer Service Specialist

English

Jordan is usually the first voice you hear on the phone — billing questions, ID cards, claim follow-ups and appointment scheduling.

What she enjoys: Following up on claims until customers know exactly what happens next.

Outside the office: Local high school sports, disc golf and grilling for community events.

jordan@marianavarretecollins.com
Portrait of Rosa Martinez, farm and business account associate

Rosa Martinez

Farm & Business Account Associate

English and Spanish

Rosa works with farm, ranch and small business owners to document equipment, buildings and liability needs before renewal season.

What she enjoys: Visiting a property in person and finding the coverage gap nobody noticed.

Outside the office: Helping at the farmers market and coaching youth soccer in Siloam Springs.

rosa@marianavarretecollins.com

COMMUNITY INVOLVEMENT

We show up for Siloam Springs

Siloam Springs Faculty & Staff Breakfast

We set up an insurance booth and donated to the Siloam Springs School District Faculty & Staff Breakfast at the high school — answering questions, saying thank you and drawing giveaway winners.

Local events and small businesses

You will find us at community events around Northwest Arkansas and shopping with neighbors downtown.

Bilingual community help

We help Spanish-speaking neighbors understand insurance paperwork, even when they are not customers yet.

Community photos

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The Kona Ice truck parked outside Siloam Springs High School with a student smiling in front of it

The Kona Ice truck rolled up to the high school for the band.

A child adding syrup from the Kona Ice flavor wave station to a cup of shaved ice

Every flavor on the wall, on us.

Band students lined up at the Kona Ice truck in the school parking lot

The line wrapped through the parking lot after rehearsal.

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LIFE AROUND THE OFFICE

Real people, same community

  • Local concerts and community events around Northwest Arkansas
  • Volunteering and supporting school fundraisers
  • Shopping and eating at downtown Siloam Springs businesses
  • Family time and time outdoors

COMMUNITY EVENTS & GIVEAWAYS

Local opportunities we share

Fall Family Night Ticket Giveaway

Fall Family Night Ticket Giveaway

Four tickets to a local family night out, plus a $50 gift card to a Siloam Springs restaurant.

Eligibility: Open to Arkansas residents 18 and older. No purchase necessary.

Entry period: Entries open through · October 15

Winner selection: One winner drawn at random and contacted by phone within three business days.

No purchase necessary. Buying insurance does not improve your chance of winning. Sample promotion for layout purposes.

WHAT YOU CAN EXPECT FROM OUR TEAM

Clear answers and steady service

We explain before we sell

Limits, deductibles and exclusions in plain language, so you can decide with confidence.

One plan, not scattered policies

We review auto, home, life, farm and business together and look for gaps between them.

Service in English or Spanish

Quotes, policy changes, billing questions and claims support in the language you prefer.

No pressure, ever

A coverage review is free and without obligation. If your current coverage works, we will tell you.

The Shelter Insurance office of Maria Navarrete-Collins on N. Wright Street in downtown Siloam Springs, Arkansas
Our local Shelter Insurance® office in Siloam Springs.

VISIT OUR OFFICE

A local office, close when you need us.

Our Siloam Springs office is a place where customers can ask questions, review coverage and receive personal help from a local team. Whether you prefer to meet in person, talk by phone or begin online, we are ready to help.

Maria Navarrete-Collins Shelter Insurance® Agency220 N. Wright St.Siloam Springs, AR 72761(479) 524-6984
  • Monday – Friday: 9:00 AM – 5:00 PM
  • Saturday: By appointment
  • Sunday: Closed
Get directionsCall our officeSchedule a visit

Who we serve

We serve clients across Northwest Arkansas and seven neighboring states.

Local communities

  • Siloam Springs
  • Bentonville
  • Rogers
  • Springdale
  • Fayetteville
  • Gentry
  • Gravette
  • Lincoln
  • Prairie Grove
  • Bella Vista
  • Cave Springs
  • Decatur

Licensed states

  • Arkansas
  • Missouri
  • Oklahoma
  • Kansas
  • Colorado
  • Kentucky
  • Tennessee
  • Louisiana

Ready for a free coverage review?

Twenty minutes, no obligation, in English or Spanish. Bring your current policy and we will show you exactly where you stand.

Start my quote(479) 524-6984